7 Problems in a Shoe Repair Store and How to Fix Them

One might think, does an industry like shoe repair require software to handle business?

Yes. They do.

Shoe repair stores are constantly inundated with managing different shoe brands, handling seasonal demands, and ensuring the business runs smoothly, all while ensuring customer satisfaction.

However, being on top of everything through inventory spreadsheets, manual billing, and mismanaged orders puts a halt to your progress.

But don’t worry. Having a shoe store POS system is precisely what you’ll need to thrive in this industry.

Reasons Why Traditional Shoe Store Management is Wobbly

Shoe stores face unique challenges. Unlike regular retail stores, there are numerous styles, brands, and qualities of shoes available in various sizes, colors, and price ranges.

This industry generates $165.3 million in annual revenue. With an industry this large, it will surely face more challenges if proper measures are not taken to enhance its efficiency.

The common problems in the manual management of shoe repair stores include

Inaccurate Repair Tickets

Having several types of shoes and the care each requires needs special attention when it comes to assigning. However, in manual systems, details in repair tickets are likely.

Missed
Not entered properly
Mistakenly assigned to the wrong technicians
Get lost

Inventory Mismanagement

How often do you think you’ll end up having to look for an item in an inventory that has no serials, no labels, or worse, not even a category grouping? That is a recipe for disaster. It leads not only to random stockouts but also to a lack of transparency regarding where your money is being spent.

Lack of Uniformity in Prices

You are not a machine that’ll remember what you charge for leather repair or what you simply charge for fixing the sole of different brands. Having manual records or no records at all will cause a stir among customers.

They will be upset about not being quoted distinct prices, which is bad for business.

Slower Checkouts

Nobody wants to spend extra time standing at the counter while you finish writing and making sure every detail is correct for the shoe repair. It takes unnecessary time, one that the customers are not ready to give.

Difficulty in billing

It’s the modern world. If you aren’t up to date with payment methods, it will hurt your business. Several payment forms are available, including cash, credit, and store credit. You will eventually fall into the traps of a scam if you aren’t careful. However, the shoe store POS system makes things easier, and the billing and invoicing POS software can help you manage these scams.

Problems in Sales Insights

With no way to know what repairs, parts, or services are offering you revenue, it becomes hard for you to keep track of where your business stands. This also hinders your progress and decreases the chances of your growth.

Frustrated Customers

The customers who trust you with their repairs end up being dissatisfied due to the following reasons.

They lack regular updates
There is no proper customer history stored
A lack of history means the store itself cannot identify loyal clients, so no perks are offered.

The result of this? Lost revenue, time, energy, and frustrated customers.

How POS Software Handles Issues that Manual Systems Cannot

A point of sale software extends beyond just a tool; it is a complete management system that acts as the CPU for your shoe repair store.

Take a look at how it helps:

Smooth, Managed Repair Tickets

The POS system not only creates the ticket but also manages, handles, and assigns repair tickets to relevant technicians. Not to mention, it constantly updates the customers.

Simplified Inventory

Managing a variety of shoe sizes, shapes, models, and colors is a breeze. With the POS system, you can do things at ease.

Assign a unique SKU to each product.
Automatically alert when it runs low.
You can update the store and its parts as needed automatically.

Accurate Billing

With a POS system, the checkout processing takes a handful of seconds. No more manual price calculation and not even the slightest chance of error anymore!

Customer Data

Your customers are more than just numbers. The POS system helps you build stronger relationships by

Creating loyalty programs for regular customers
Sending emails to your customer database about promotions, bundles, and upcoming promotions

Real-time Insights

Knowing which services and products are selling fast at your shoe repair has never been easier. With the shoe store POS system, you can find the needle in the haystack with just a few clicks.

Easier Multistore Management

Do you have multiple shoe stores? Yet you always struggle to have an insight into how sales are going in every shoe repair store? Worry no more. The POS makes things easier by

Tracking sales across different locations
Managing staff promotions and commissions
Keeping an eye on inventory levels across all the different stores

7 Problems in a Shoe Repair Store and How to Fix Them